Privacy Policy
Effective Date: [1 July, 2025]
At OzyGreenWise, we respect and protect the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Our Identity and Location
OzyGreenWise is an Australian-owned business operating under ABN: [48799754097]. Our registered office is located at:
Address: [79 Drummond Street, Carlton, VIC]
2. Information We Collect
We collect information to provide better services and enhance your experience with OzyGreenWise. The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
- Account Information: Login credentials if you create an account.
- Order Details: Product preferences, order history, shipping and transaction data.
- Technical Information: IP address, browser type, device information, cookies, and usage data.
- Sensitive Information: We do not collect sensitive information unless required and with your consent.
3. How We Use Your Information
We use the collected information to:
- Process and fulfill orders.
- Communicate with you regarding your orders or inquiries.
- Provide customer support.
- Improve our products, services, and website experience.
- Send updates, promotions, and newsletters (if subscribed).
- Comply with legal obligations and resolve disputes.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Shipping partners, payment processors, IT support, and marketing platforms that help us deliver our services.
- Legal Requirements: Law enforcement or government requests if required by law.
5. Overseas Disclosure of Personal Information
Some of your personal information may be stored or processed outside Australia (e.g., in secure cloud-based systems located in countries such as the United States or Singapore). We take reasonable steps to ensure that overseas recipients handle your data in a way that complies with the Australian Privacy Principles.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather usage data. You may control cookie settings through your browser, but disabling them may affect site functionality.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses secure protocols (SSL) for data transmission.
8. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications at any time.
- Request data portability or restrict certain processing activities.
To exercise your rights, contact us at support@ozygreenwise.com.au.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies separately.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.
11. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles, you may contact us at support@ozygreenwise.com.au. We will respond to your complaint within 30 days. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
12. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Email: support@ozygreenwise.com.au
Address: [Insert Business Address]